Complete confidentiality to protect your privacy

Are you concerned about the confidentiality of your data? Some sharing of information is necessary to allow you to make purchases from us. Details of our Confidentiality Policy can be found below. This Policy explains what information we collect and why, what we do with it and the steps we take to protect it.

What information do we collect and why?

Registration, purchases and downloads. Before accessing certain areas of the Avanquest website (in particular areas for downloads and purchases), you will be asked to complete a form to download a trial version or free software, or to create an account to allow you to purchase one of our products.

Registration

In the course of the registration process, you may need to provide us with contact details such as your name and email address, your postal address, information about your payment method, and choose a password. Your email address acts as your user name. We send a welcome email to all new visitors and registered customers to verify their password and user name. It is very important that you provide us with a functioning email address since this is the address to which we will send your purchase confirmation, download links, activation keys as well as product and support information. If an email address does not work, Avanquest may disable the associated password.

Purchases

When you purchase a product on our website, you will be asked to provide your contact details, invoicing address and delivery address. This information will then be used to process your order, obtain payment from your bank or credit company and send the items you have ordered. In the event of any problem with your order, an Avanquest agent may contact you by email, telephone, fax or post. Each time you make a purchase online, a confirmation email will be sent to the address you provided – therefore, if you have more than one email address, please choose carefully which one you wish to use to communicate with us.

Downloads

Before downloading a trial version or free software, you must provide us with some information, in particular your email address. We can then send you messages in connection with this transaction, such as download links, activation keys and information about products, updates and support.

Surveys and competitions.

From time to time, we ask users of the Avanquest.com website to provide us with information by means of surveys or competitions. You are completely free to decide whether or not you wish to take part in these surveys or competitions. The information we obtain in this way is used primarily to gain a better understanding of our customer base and to send prizes to the competition winners, if applicable. In cases where the results of a competition or survey are published, no personal information is disclosed without the winners’ explicit permission.

“Send to a friend” service.

If you use our “Send to a friend” service, you will be asked to supply your friends’ names and email addresses. As part of this “Send to a friend” service, Avanquest.com will send an email on your behalf containing links to the information you selected on the Avanquest.com website. These addresses are not reused at any later stage unless the respective owners decide to register for our services.

What we do with your information.

Your subscription to the Newsletter and Avanquest Special Offers. When you provide us with your email address, you will be given the option of subscribing to the Avanquest newsletter. If you choose to receive these communications, Avanquest will send you regular emails containing information about our products, version updates and any special offers that we believe may be of interest to you.

If you wish to cancel your subscription to the newsletter.

At any time, if you wish to cancel your subscription to these communications, please follow the cancellation information contained in these emails or send us an email asking us to remove you from the distribution list. Once you have officially cancelled your subscription using our links or on our website, we undertake to remove your email address from our distribution list as soon as possible and, in general, before sending the next communication. After this, you will no longer receive our newsletters, special offers and free software. However, please note that if you have purchased software or downloaded trial versions in the past, or if you decide to make another purchase or download software from our website, you may continue to receive emails from our after-sales department, such as order confirmations, product alerts, license alerts, expiry notifications, information about the publication of patches, security alerts, compatibility notices and improvements directly connected with your transactions.

Non-sharing of information to maintain confidentiality.

Avanquest Software is the sole holder of the information collected on its websites. We will not sell, distribute or lease this information to third parties, other than in situations where this is required by law or in connection with a legal procedure. We may share aggregated information with our partners and advertisers. However, this information is not linked to any personally identifiable information. Avanquest takes great care to check the confidentiality policies of its partners, affiliates and subsidiaries to ensure that they pay the same attention and commitment to confidentiality as Avanquest.com.

When you visit other websites, our guarantees cease to apply.

Our website may contain links to other websites outside our control and which are not covered by this Confidentiality Policy. If you access other websites using the links provided, the operators of these websites may collect your personal data and use it according to their confidentiality policy, which may be different to ours.

Use of cookies for statistical and analytical purposes: for a more user-friendly website.

The Avanquest.com website uses cookies. Cookies are small items of information sent by a server to a Web browser to allow the server to collect information from the browser. Avanquest.com does not collect any personal information from cookies. Cookies are used to facilitate the connection process for users on the website, to allow us to track the products you have placed in your basket, as well as your selected country, language and currency, and to monitor general usage data for statistical purposes. Visual Sciences, supplier of Web Side Story, our Internet statistical service, also uses cookies to measure traffic on our website. Visual Sciences has no access whatsoever to users’ personal information. Click here to view their confidentiality policy.

If you need to correct or update your contact details.

You have the option of correcting or updating your contact details in our files if required. If you no longer wish to be included on our distribution list, please refer to the procedure to cancel your subscription as outlined above. A period of a few days is required to apply corrections and updates to personal information. This is to allow Avanquest time to verify the identity of the user who made the request before implementing the change. To correct or update your contact details, send an email to our Customer Service department or a letter to: Avanquest Software Service Clients Web 91 Boulevard National 92250 La Garenne Colombes – France

And of course your right of access.

You have the right to access your personal data. To receive a copy of your personal information held by Avanquest, please write to the same address: Avanquest Software Service Clients Web 91 Boulevard National 92250 La Garenne Colombes – France

Notification of changes.

We will keep you informed of any changes to this Confidentiality Policy to ensure continued peace of mind in relation to the confidentiality of your data. This Confidentiality Policy was last updated on 27 September 2007. When we make any further changes, we will publish a message on our home page including a link to the new version. This will ensure that you are always informed of the information we collect, how we use it and the circumstances in which we can disclose it. If, at any time, we decide to use personally identifiable information in a different way to that stated at the time of its collection, we will notify you by email and you will be able to choose whether or not you wish to authorize Avanquest Software to use your information in this new way.

Any questions?

If you have any questions about this Confidentiality Policy, please contact us.